We value your support and are committed to providing the best service to all our clients. In order to do so, we have implemented the following cancellation policy:

● A minimum of 48 hours notice is required to cancel or reschedule an appointment. This allows us sufficient time to offer the slot to another client.

● If a cancellation is made within less than 48 hours but more than 24 hours from the scheduled appointment time, no cancellation fee will be charged.

● In the event that a cancellation is made within 24 hours of the scheduled appointment time, a cancellation fee of up to 50% of the service value will be charged. This is because the likelihood of filling a cancelled slot is significantly reduced with such short notice.

● If a client cancels multiple appointments with less than 24 hours notice, a cancellation fee of up to 50% of the service value will be applied for each cancelled appointment.

● In addition to this, after multiple cancellations with less than 24 hours notice, a deposit of 50% of the service value will be required at the time of booking for all future appointments. This deposit will be applied to the cost of the scheduled service.

● All of the above includes instances where the client is late, and the scheduled treatment cannot be performed due to inadequate time remaining in the appointment slot, and therefore a cancellation fee of 50% will still apply as defined above.

● This policy is in place to ensure that all clients receive the best service and availability possible. We appreciate your understanding and cooperation.

Please note that by booking an appointment, you are accepting the terms and conditions of our cancellation policy. We thank you for your understanding and respect towards our policies.